Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.hglsupplies.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@hglsupplies.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@hglsupplies.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Please allow 2-4 working days to recieve your order. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We currently only ship to the UK, over the next few weeks we hope to be able to offer postage worldwide, watch this space.

We provide free shipping on all orders within the UK shipped via Hermes or Royal Mail depending on the size and weight of your order.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged & unused. 

Please contact our customer service team via sales@hglsupplies.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a pre-paid delivery note by email. You need to print this off and attach it to the packaging of the product when returning it to us.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@hglsupplies.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in this case the return postage is paid by the buyer.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 2 days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.